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IT Support Engineer with German from AB InBev | – Prague Jobs server



The Hybrid IT Support Engineer performs both remote and on-site troubleshooting using tools and support channels available (omnichannel model). The engineer supports through diagnostic techniques, knowledge management sources, relevant questions, and if required also deep dive analysis. This is to enable and deliver competent, fast, and useful assistance to employees where necessary, whether that is in one of our remote troubleshooting support channels or on-site, physically in one of our work sites.

At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Stella Artois, Corona , Samson and crafting meaningful moments are what inspire us.

We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive, and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.

Cheers to dreaming big!

What will you be doing:  

  • Cultivate a high degree of customer service for all support queries; following correct procedures, channels of support, and approaching tasks with an agile mindset.

  • Serve as the first point of contact, both remote and on-site for all employees in need of technical assistance, taking ownership of problems and translating technical information correctly back to them.

  • Recording of information, events, problems, etc. in the respective resolution logs. Identify and apply the best solution based on the issue and details.

  • Manage remote and on-site related processes for the local, zone, and global stakeholders. Oversee effective functioning of processes to ensure achievement of SLAs/KPIs and customer satisfaction.

  • Identify and act upon ways to improve processes, and enhance quality, productivity and service. Design appropriate initiatives ensuring remote and on-site support performance. Help standardize ways of working throughout the team of Europe (INC, REQ, PRB management, KCS, Agile, etc.)

  • Responsible for IT Asset Management of Workplace IT, including license and image maintenance.

  • In partnership with the Digital Workplace team, coordinate remote/on-site support to ensure successful delivery of relevant projects and changes, leveraging the knowledge/experience of the team.

  • Travel to sites in the EU (mostly Germany) on regular (monthly) basis

What you’ll bring:  

  • Fluency in English and German

  • 3+ years of experience in Information Technology Operations – particularly related to IT Support

  • Very good ability to understand computer systems, mobile devices, and other technology products.

  • Diagnose and resolve advanced technical issues – general hardware troubleshooting

  • Advanced understanding of IT Processes (ITIL) esp. IT Operations

  • Advanced level usage of Microsoft Office (Excel, PowerPoint, Outlook)

  • Advanced organization and collaboration skills as well as effective communication (both written and verbal).

  • High level of service mindset, self-motivated achiever who gains satisfaction from providing excellent customer support.

  • Resilience and high stress-level tolerance.

  • Analytical, detail-oriented, and problem-solving skills.

We also offer great Benefit package!

  • Global bonus

  • Meal vouchers

  • 25 days holidays per year 

  • Competitive parental leave and pension contributions (2,5%)

  • A beer allowance to enjoy our brands 

  • Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)

  • Benefits for you and your family to help your physical and mental health  

  • Employee networks to support diversity and inclusion 

  • 26 weeks paid leave for primary caregivers 

  • ‘Return to Work’ programme

What you can expect from us:

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you. 

We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience. 

So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.

As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

If this sounds like the incredible opportunity you’ve been waiting for, apply today.

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